Leadership
July 3, 2019

To Deliver Exceptional Outcomes, Start with Exceptional Leaders

One of the most pleasurable dining experience of my life happened recently at a group luncheon. There are hundreds and probably even thousands of amazing…
Leadership
July 3, 2019

Investing in sharpening vs the cost of being blunt

When we dedicate ourselves to learning something new, we practice until we feel we have mastered it. Then for a time, we operate in “set…
Customer Strategy
June 17, 2019

Six obsessions that define customer driven companies

Everyone espouses a customer-first ethos. Every market, every geographical region, every vertical, every tier of the market would say they are customer-driven. Frankly, this is…